Shipping policy
Shipping and Delivery Policy
Last updated: October 26, 2026
Thank you for shopping with Lucky Smart Home! This policy explains our delivery timelines, storage options, and what to expect when your furniture is ready.
Lead Time & Order Processing:
As our furniture is carefully prepared and sourced for you, the standard lead time for all orders is 4 to 8 weeks from the date of order confirmation. We do not use standard postal tracking links; instead, once your items arrive at our local warehouse, our team will contact you directly to schedule a delivery date and time that works for you.
As our furniture is carefully prepared and sourced for you, the standard lead time for all orders is 4 to 8 weeks from the date of order confirmation. We do not use standard postal tracking links; instead, once your items arrive at our local warehouse, our team will contact you directly to schedule a delivery date and time that works for you.
Delivery Fees Delivery charges are calculated at checkout based on your order. (Optional to add if applicable: Please note that additional charges may apply on the day of delivery if your location lacks elevator access and requires our delivery team to carry large furniture up stairs).
Complimentary Storage Once your furniture is ready for delivery, we provide complimentary storage at our warehouse for up to 2 weeks. If your home is under renovation or you are unable to receive your items within this 14-day window, please inform us immediately. Items held beyond the complimentary 2 weeks will be subject to additional weekly storage fees.
Site Access and Measurements You are strictly responsible for ensuring that the purchased furniture will fit into your home. Please measure your doorways, corridors, staircases, elevators, and room spaces before placing an order. We are not responsible for items that cannot be delivered or placed in your home due to space constraints.
Order Changes & Cancellations As outlined in our Return and Refund Policy, all sales are final. Because your furniture is put into production or sourced specifically for you, we do not accept cancellations, modifications, or downgrades once an order is confirmed and payment or deposit is received.
Damages Upon Delivery Please inspect your furniture immediately upon delivery. If an item is defective or damaged, it must be reported to our delivery team on the spot and noted on the delivery document before the team leaves your premises.
Shipping Destinations We currently deliver exclusively within Singapore.
Questions? If you have any questions regarding your delivery, please contact our team at luckyhomenow99881904@gmail.com.